Privacy Policy

The Otter Guys (“we,” “our,” or “us”) are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you provide it to us through our website, over the phone, or through any other means.

Information We Collect

We may collect the following types of information from you:

Personal Information: This includes your name, address, email address, phone number, and other contact details.

Communications: Records of your correspondence with us, including any inquiries or feedback you provide.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To schedule appointments, provide estimates, and perform the services you have requested.

To Communicate: To respond to your inquiries, send you updates, and provide customer support.

To Improve Our Services: To analyze how our customers use our services and to improve and customize our offerings.

Marketing: To send you promotional materials and other communications about our services, offers, and events that may be of interest to you. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in our emails.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

Service Providers: Third-party service providers who perform services on our behalf, such as marketing, data analysis, and customer service.

Legal Requirements: When required by law, regulation, or legal process, such as a subpoena, or in response to a government request.

Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of your information.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You can request access to your personal information and ask us to correct or update any inaccurate or incomplete information.

Deletion: You can ask us to delete your personal information, subject to certain legal restrictions.

Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

The Otter Guys
Phone: 434-295-3121
Address: 1224 Monticello Rd, Charlottesville VA 22902

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