Service Areas

They came out and installed the generator on a Friday, told me the gas would be hooked up on Monday. No one came out, and I had to call back to get the gas line installed which was included in the price. Also, they had no problem taking payment in full without completing the work and did not seed nor straw where they tore up my yard to place the generator pad. I got to do that myself.

John Gordon,Was polite, professional and knowledgeable.

I waited awhile before doing this. Now I want to be clear from the start, ALL the staff I spoke with, including in-person, were very nice. No one was ever rude. HOWEVER, ultimately I'm extremely disappointed by how this particular job was handled, or rather not handled, and how this particular branch handles its customer service. After having a new washer tower unit installed by Lowe's, I needed someone to come and professionally adjust the vent tube, clean it (if necessary), and balance the unit since the floor is slightly wonky (old house, and a space not originally designed for a washer or dryer). They came out to do an estimate, and the man was extremely nice. Gave him the run down, as I just did here, and the quote came in about a day or so. All fine. Then, however, things began to enter a really annoying cycle that was extremely unprofessional. It took, first off, 6 days for the scheduled maintenance to occur, and this only happened because I called myself (red flag). After the team of two came and looked around, possibly adjusting some things (to be fair I couldn't see this), they called in two other guys and I was told they wouldn't be able to do the job because the floor needed leveled (removing the subflooring or something is completely ridiculous for something like this by the way). I was kind of confused by this as I figured just adjusting the feet on one side would be perfect, but they left without a single thing being completed. Not charged, of course, but worse than this was that the vent tube in the back of the unit was detached. I'm still not sure how this happened, and I can't say for sure if it was due to this company, but after they were there the tube was off and we were were unable to do laundry because the hot air and lint was venting out into the space and then into the room. Condensation started to fill the space as well. After getting in touch with them again and explaining the situation, I was told the team didn't touch anything (again I can't prove they did or they didn't), but the tube was off nonetheless. By November 3rd I still had not heard back after being told they would do the job. Following this, I was informed one of the bosses had a family emergency and I would be contacted by another boss to set up a time to get the job done. By Friday the 6th still no response, so I contacted again, directly through text, asking if there was any word. Since that day I have received absolutely no response so here we are. In desperation this past weekend I decided to try to do it all myself. It wasn't easy, and somewhat dangerous, but I was able to singlehandedly pull out the unit at an angle to adjust things, climbed on the roof and blew out the vent tube to clean it, and adjusted the feet on the right side to balance it using a level. By the way, I had been told it wasn't possible to do that because it was roughly 2" off, but it was less than 1/4". So, in the end, I found I was able to complete this myself, saved myself some money, but why the review? This is not how you run a business. If you can't do the job, just say so. Never string a customer on for this long and eventually stop contacting them. And certainly don't leave them hanging when you know they have an issue possibly caused by your own team. Just do the right thing, get the work done, get paid, and call it a day. By the way, if anyone needs this kind of work done, I guess contact me, I'll be sure to actually get back to you.

Dylan was exceptional! My experience obtaining a septic repair estimate, as well as an estimate to move to HVAC units could not have been more smooth. Dylan was approachable, extremely knowledgeable, and happy to stick around to hear the soil scientists thoughts. I was very happy as a Realtor and will continue to refer to Otter Guys because the experiences are always impressive

John took the time to explain what he was doing and concerns I should look out for in my new house. He made suggested for improvements and I just really appreciate he thoroughness in answering all my questions.

William was fantastic! The Otter Guys will definitely be my go to company. Couldn't have asked for a better experience!

Andrew was very professional and knowledgeable. He explained everything and was no pressure on any of the decisions.

Great work on a quick turnaround job to clear the dryer vents! Shout out to Kenny and Cam; timely, professional and efficient.

Aidan was awesome! Great communication, prompt, and was able to answer all my questions.

Kenny is the consummate professional. He came out to give an estimate and was able to schedule service in a very reasonable timeframe the next week. He and another technician arrived on time and worked all day until the job was done. They were conscientious in cleaning up after themselves and performed a walk-through with me before leaving. Job well done and would highly recommend !!!

Today was our first experience with The Otter Guys and couldn't be more pleased. Shawn Hollingsworth and his assistant Tyler came to replace a condensate pump. Both were very polite and professional. I WOULD NOT HESITATE to contact them again. While they were here I discussed other services I had been considering. Shawn was very thorough in describing the options about which I inquired. After considering those options, we have opted to have additional work done by The Otter Guys. KUDOS!!!

Awesome came out same day honest and worked with me on pricing thanks!

Andrew was professional, knowledgeable and helpful offering several options for our unique situation.Would highly recommend him.

I haven’t had any work done yet but I’m hoping to in a few days

Andrew was very pleasant, professional, and thorough. I appreciate his knowledge.

The two men that Otter Guys sent to do our electrical work were very competent and cooperative. They were patient with me and were clear that they wanted a satisfied customer. They sent out a person to scope out the job and offered a quote. Although I found the work to be expensive, I do believe that this is the "new normal" for this type of work. All in all, I was very pleased.

Otter Guys sent their best man to check my septic system, Dylan Harris did a great job full of info and likes his job. Thanks Otter Guys.

Amir assessed the problem and was able to solve it same day. Very responsive And respectful.