We changed our name! J.L.K. Incorporated is now The Otter Guys! New Personality, Same Excellent Service!

Heat Pump Repair and Replacement in Charlottesville, VA

When your heat pump breaks, you’ll need five-star service to repair it fast. That’s where The Otter Guys come in to make repairs to your heat pump and restore your peace of mind. If you are having trouble with your heat pump, please call our office to schedule an appointment.

The Otter Guys Provide Heat Pump Repairs in Charlottesville, VA

At The Otter Guys we provide full-service heat pump solutions that include system installations, replacements, repairs, and maintenance. We handle everything from fixing air handler issues to thawing out frozen units to carrying out complete system replacements. Whether you want to learn more about the installation process or you’ve got an existing system that requires immediate attention, our Charlottesville, VA heat pump technicians have you covered.

Give us a call today to receive an estimate for heat pump installation or book an immediate appointment for heat pump repair in Charlottesville, VA.

Heat Pump Installation and Replacement Services in Charlottesville, Virginia

How well your heat pump is installed is one of the most important factors that determines the long-term efficiency of your comfort system. Poor installation practices can cause your heat pump to experience recurring problems and break down prematurely. Our Charlottesville, VA heat pump installation professionals will make sure your new system is correctly sized and installed safely and accurately.

Signs It’s Time to Contact Your Charlottesville Heat Pump Repair Experts

If you are noticing the following problems affecting your heat pump, don’t hesitate to call us for immediate troubleshooting and repair:

  • System short cycling

  • Outdoor unit frozen over

  • Rattling or other excessive noise

  • Inconsistent indoor temperatures

In Charlottesville, temperatures can drop fast, which could cause you to freeze at night if your heat pump is not working up to par. However, paying attention to how your heat pump functions can save you time and money and keep you warm during cold winter nights. Check out a few reasons below why you should call us for an appointment.

Abnormal Sounds Coming from the Heat Pump Area

Naturally, heat pumps will always make a little noise due to the metal heating up or cooling down. However, that doesn’t mean it should be loud and disturbing. That’s why when you hear squeaking, popping, rattling, grinding, or gurgling; it’s time to have our knowledgeable techs come out and repair your heat pump.

Leaking from Your Refrigerant Line

A refrigerant leak may be the most common issue that heat pumps have. It’s often the foundation for many problems with heat pumps, such as short cycling, elevating indoor humidity levels, frozen evaporator coils, and a dramatic decrease in efficiency. Getting the refrigerant leak in your heat pump repaired today can help save you money and headache. 

Your Home Isn’t Warming Up

Having a strong airflow in your home but still having issues staying warm is a big indicator that your heat pump may need to be repaired. It is possible that your airflow could be blocked outside or something as simple as a clogged air filter. No matter the problem, our professionals will help you get your home warm again. 

Your Energy Bill Suddenly Raises

A sure sign that your heat pump needs to be repaired is your energy costs have skyrocketed. This is especially true if there haven’t been any drastic changes that would make you expect a higher bill. If you are questioning whether your heat pump is the culprit of the pricey energy bill, call our team at The Otter Guys to come out and take a look. Our guys will be glad to complete the heat pump repair process if needed. Once the repairs have been made, you should see a decrease in your utility bill.

Frequent On and Off Cycling

Your heat pump should be on a set schedule and not shut on and off sporadically. This could be caused by a faulty thermostat, waning refrigerant levels, or obstructed ductwork causing poor airflow. If you notice that the cycles are becoming shorter and more prevalent, it’s time to have one of our guys take a look at your unit. We typically can fix these issues quickly and efficiently so you can go back to having a cozy home and peace of mind.

Why You Shouldn’t Delay Having Your Heat Pump Repaired

Making sure you stay on top of heat pump repairs when needed can help combat major problems such as a replacement down the line. The main benefits we’ve found are improving air quality and airflow in your home, consistent cycling to increase your heat pump’s efficiency, and lowering the cost of the services.

By neglecting your heat pump, you may be paying more out of pocket. We believe that the high, long-term costs can really make a difference in encouraging you to get the repairs done now. 

You also should take into account that you’re exposing your home to potential safety hazards. These safety issues could be the following:

Potential fire outbreaks

Not scheduling routine maintenance is a contributor to a potential fire hazard. Not letting a professional technician check and remove dirt from around your heating system could ignite a fire. This is a result of the heat pump and other equipment overheating.

Electrical failure

Having one of our experts check for loose wires can help reduce the chance of your heating equipment blowing a fuse. Our technicians will tighten any loose wires that may have happened over time around your heat pump and the rest of your heating system.

Refrigerant leaks that pollute your water and soil

The refrigerant in your heating system can become toxic if it leaks into your soil or water supply. This is usually due to wear and tear or lose joints in your HVAC system. When this happens, the refrigerant gurgles and bubbles as more air gets into it, eventually contaminating your soil and groundwater if the issue is resolved by a professional soon enough.

Frequently Asked Questions

What is the Difference Between an Air Conditioner and a Heat Pump?

An air conditioner is meant to strictly cool down your home while a heat pump works to warm it up. Keeping a heat pump can be less optimal for freezing climates and typically last up to 15 years. Air conditioners are typically more suitable for most environments and have a lifespan of up to 20 years. However, an air conditioner uses more energy than a heat pump, which can cause a higher utility bill.

How Long Can You Safely Run Your Heat Pump?

Heat pumps run on and off cycles about three to eight times per hour. If your heat pump stays on longer than 10 to 20 minutes during these intervals, you may need to have one of our experts check it out to see if it needs a heat pump repair.

How Long Can You Keep Your Heat Pump Before Replacing It?

The average heat pump’s lifespan is up to 15 years before you have to replace it. The Otter Guys will help keep your heat pump functioning at its highest capability until it gets replaced with proper maintenance and care. An aging heat pump is not an obstacle for our guys.

On Average, How Frequently Should I Need My Heat Pump Repaired and Inspected?

Heat pumps used as an additional heating source to an air conditioner, should only need inspecting once a year. However, if it is your primary heating source, we suggest you get it checked earlier in the Fall and once in Spring, totaling two times a year. If you need to get it checked out more than twice a year, it may be time to get a replacement.

What Are Typical Problems You Experience With a Heat Pump?

There are many reasons why your heat pump may experience problems. Here are a few common issues you may experience:

  • You can’t get your heat pump system to turn on
  • Your heat pump continuously runs
  • It’s no longer cooling down your home
  • Your home won’t warm up or stay at a steady temperature

How Do You Know If Your Heat Pump Stops Working?

The easiest way to determine if your heat pump has stopped working is by checking that your thermostat is working correctly and the air filters have been properly cleaned. However, the best, foolproof way to know if your heat pump has stopped working is to call a professional HVAC company like The Otter Guys to come to check it out.

Is There A Reset Button on The Pump?

Yes, certain heat pumps have two buttons to power on and reset. Usually there is a button on the indoor unit and one on the outdoor unit. 

Will My Heat Stop Working If It Gets Too Cold Outside?

In some cases, yes. However, there are other outside factors that contribute to your heat not working when the temperature drops. It could be that there is something blocking the airflow or heating system. A few other causes could be too much dirt surrounding your heating equipment, leaks, a dirty air filter, or ductwork damage.

Enjoy Whole-Home Comfort With Help from Our Charlottesville Heat Pump Experts

At The Otter Guys we understand how frustrating it can be to experience an unexpected heating or cooling problem. That’s why our team is committed to providing the quick turnarounds and hassle-free service you deserve. When you work with us you can be confident that your heat pump or HVAC problem will be fully resolved and your home back to normal in no time.

Contact us today to schedule heat pump repair or replacement services you can trust in Charlottesville, VA.


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