YOUR COMFORT IS OUR PRIORITY
Here is What You Can Expect From The Otter Guys—24 hours a day, 365 days a year.
✔️ ON-TIME SERVICE.
No one likes to be kept waiting when they have an HVAC emergency on their hands. That’s why, at Otter Guys, you’ll have an appointment scheduled when it’s convenient for you.
✔️ EXPERIENCED, HONEST TEAM.
At Otter Guys, our team of HVAC and Plumbing experts is our greatest asset. Through regular testing, constant learning, and a true passion for their craft, Otter Guys’s Experienced, Honest Team have the knowledge to service every make and model ever created. It’s why we are the best at what we do.
✔️ UP-FRONT PRICING.
At Otter Guys, we charge by the job, not by the hour. Our expert technicians will always offer straight forward pricing (without the fine print), so you know what you’ll pay before work begins.
✔️ NO-PRESSURE SOLUTIONS.
High-pressure sales tactics aren’t our thing. Instead of trying to sell you products or services that you don’t need, the Otter Guys team works within your budget and comfort requirements to help select the best, most cost effective solution for your situation.
✔️ 5 STAR SERVICE GUARANTEE.
At The Otter Guys, we’re not just dedicated to providing top-notch HVAC and plumbing services; we’re committed to ensuring every interaction you have with us is a 5-star experience. Our guarantee is more than a promise—it’s the foundation of everything we do.
We understand the importance of trust, quality, and satisfaction in building lasting relationships with our customers. That’s why we pledge to deliver unparalleled service, expert craftsmanship, and attentive customer care at every step.
Let us show you what a 5-star experience feels like—because you deserve nothing less.
✔️ 100% SATISFACTION GUARANTEE.
100% of the time. At Otter Guys, no job is complete until you are fully satisfied with our service and our craftsmanship. That’s a promise.
Schedule your HVAC today and discover the benefits of becoming a member.
WHAT IS INCLUDED IN A MAINTENANCE INSPECTION
Plumbing Inspection
- Inspect all visible water lines and shut-off valves for leaks, corrosion, or signs of wear.
- Check water pressure for safety and longevity.
- Test water quality for hardness, chlorine, and contaminants that could affect your family’s health or plumbing fixtures.
- Inspect faucets, toilets, and fixtures for proper operation and hidden leaks.
- Examine the water heater for safety, efficiency, and signs of rust or sediment buildup.
- Inspect drain and sewer lines for slow drainage or blockages that could cause backups.
- Check sump pump or well pump (if applicable) to confirm proper operation and protection against flooding.
- Identify efficiency opportunities, such as water-saving fixtures or filtration improvements.
Cooling Check
- Gently clean your outdoor coil to help your system run more efficiently and keep your home cool.
- Check refrigerant levels and pressures to make sure your system is operating at peak performance.
- Test key electrical components like the capacitor and contactor to prevent unexpected breakdowns.
- Flush and inspect the condensate drain line to avoid water leaks or moisture issues.
- Measure temperature and airflow to confirm your system is cooling evenly throughout your home.
- Inspect ductwork connections for visible signs of leaks or damage that could waste energy.
- Check blower cabinet and air filters to ensure proper airflow and quiet, efficient operation.
Heating Check
- Check defrost cycle operation (for heat pumps) to ensure reliable performance during cold weather.
- Inspect heating components to ensure safe and efficient operation.
- Check heat exchanger or electric heat elements for wear or damage that could affect performance or safety.
- Perform a carbon monoxide test on gas furnaces to ensure your system is operating safely.
- Test safety controls and electrical connections to prevent system failures or hazards.
- Check thermostat accuracy and heating cycles to make sure your home warms up evenly and efficiently.
- Inspect ductwork connections and airflow to confirm warm air is reaching every room.
- Measure system temperature drops and refrigerant pressures (for heat pumps) to verify optimal heating output.
- Check and flush condensate drain lines to prevent water buildup or damage.
Contact The Otter Guys today to learn more about membership options, pricing, and available benefits.