At The Otter Guys, we’re not just another plumbing and HVAC company — we’re part of the Charlottesville community. Many of our employees, nearly 80% of our team, were born and raised right here. That means we know our customers like family, and we treat them the same way.
A Commitment to Community
When you choose The Otter Guys, you’re supporting a locally owned and operated business with deep roots in Charlottesville. We pride ourselves on building relationships with our customers, making every interaction feel personal and meaningful.
For example, one of our customers recently came to us with a 15-year-old hot water heater that had been causing inconsistent performance for over a decade. After an inspection, we determined the issue was with the thermistor, an expensive component. Rather than push for a costly repair on an outdated unit, our professionals recommended replacing the water heater. This honest, thoughtful approach not only solved the problem but gave the family peace of mind for years to come.
Premium Service Over Cutting Corners
While other companies might offer cheaper services, we firmly believe you get what you pay for. At The Otter Guys, we don’t cut corners or compromise on quality. Time and again, customers tell us they’ve tried the “cheaper guys” only to realize they needed our craftsmanship to fix the job properly.
Our philosophy? It’s better to call The Otter Guys first and get the job done right the first time.
A Team Like No Other
We’re a small but mighty team of 11, and that’s one of our greatest strengths. Unlike larger companies where tasks get siloed into departments, we work together seamlessly to provide exceptional service. Every team member wears multiple hats, ensuring our customers receive efficient, comprehensive care.
For one of our team members, this dedication to customer satisfaction is what makes the job so rewarding. “There’s no happier feeling than looking back at a smiling customer waving and saying, ‘Thank you.’ That’s what I love about this job,” they shared.
Generations of Expertise
Our company is built on a foundation of knowledge and experience passed down through generations. One of our team members began working here to support his uncle, who was an HVAC mechanic and a mentor. “He taught me everything he knew, and as far as I’m concerned, he was the best,” he says. That legacy of excellence continues to drive us every day.
Why We’re Different
At The Otter Guys, we’re proud to offer more than just plumbing and HVAC services — we provide peace of mind, expert craftsmanship, and a connection to the community we all call home.
So, the next time you’re faced with a plumbing or HVAC issue, skip the hassle and give us a call. We’ll treat you like family and ensure the job is done right.
Contact us today and experience the difference with The Otter Guys.
