About US

Locally Owned & Family Operated Since 1960

The Otter Guys have proudly served Charlottesville, Albemarle County, and the surrounding Virginia communities for more than 60 years. Founded in 1960, our locally owned and family-operated business is built on trust, craftsmanship, and a deep commitment to the people we serve.

With almost all of our team born and raised right here in Charlottesville, we’re more than just a plumbing, heating, and air conditioning company: we’re your neighbors. That’s why we treat every customer like family and every home as if it were our own.

Technical Expertise

Our business is rooted in commitment to community and fostering relationships. Every interaction matters, and we take pride in providing service that feels personal and genuine.

One recent example: a family came to us with persistent cooling problems and excessive static pressure in their system. Their thermostat was displaying multiple error codes indicating airflow issues, and eventually the valve failed completely. On inspection, we also found that the air handler was the wrong size for their home and that the ductwork was poorly sized. After correcting the duct sizing and replacing the inadequate air handler, the family immediately noticed improvements: lower energy bills, a quieter system, and much more efficient overall performance.

Why Choose The Otter Guys?

We know you have options when it comes to plumbing and HVAC service. Here’s what makes us different:

• Generations of Expertise. Our knowledge has been passed down through family and mentorship, carrying forward a legacy of excellence.
  
• Dedicated Professionals. With a team of 38 experienced professionals, we work seamlessly together to deliver efficient and comprehensive care.
  
• Premium Service, No Shortcuts. While others may cut corners, we believe in doing the job right the first time. Customers often come to us after trying the “cheaper guys” and finding they still need our craftsmanship.
  
• Customer-Focused Values. From competitive pricing to clear communication, everything we do is centered around your comfort and satisfaction.
  
• Emergency Service. Plumbing and HVAC issues don’t wait, and neither do we. Our fast response times keep your home and family safe.

Our Full Range of Plumbing Services

We use advanced technology and proven methods to ensure long-lasting results, giving you confidence that your home’s plumbing system is in expert hands. From small leaks to full system upgrades, our licensed and insured technicians are here to help with:

Water Heater Installation
Water Heater Maintenance
Water Heater Repair
Tankless Water Heaters
Drain Clog Removal
Garbage Disposal Installation
Water Filtration Systems
Gas Line Installation & Repair
Leak Detection Services
Repiping
Slab Leak Repair
Shower Installation
Sewer Line Repair
Sewer Line Replacement
Water Line Repair
Water Line Replacement
Commercial Plumbing Services
Emergency Plumbing Service

Heating & Cooling Services You Can Trust

Our factory-trained HVAC technicians handle everything from quick repairs to full system installations, working with leading brands like Carrier, Ruud, LG, and Daikin. We’re here to keep your home comfortable in every season with reliable, high-quality solutions.

Heating

Furnace Installation
Furnace Maintenance
Furnace Repair
Oil Furnace Installation
Oil Furnace Maintenance
Oil Furnace Repair
Heat Pump Installation
Heat Pump Maintenance
Heat Pump Repair
Boiler Installation
Boiler Maintenance
Boiler Repair
Emergency Heating Service

Cooling

AC Installation
AC Maintenance
AC Repair
AC Filter Replacement
Ductless AC Systems
Air Handler Installation & Repair
Emergency AC Service

Indoor Air Quality Services

More Than Just Service Providers. We’re Your Neighbors

At The Otter Guys, our greatest reward is a happy customer waving goodbye after a job well done. We love hearing “thank you” from families who trust us to keep their homes running smoothly.

We’re not just here to fix problems, we’re here to protect your comfort, your safety, and your peace of mind for years to come.